Documentation / Set-up guides / Workspace

Apps: modules and plugins

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Admin → Apps is the list of what the desk runs. A module is a room: CRM, ERP, Calls. A plugin adds to one room or to the whole desk. Anyone can read the page; only an admin switches.

Turning something on

  1. Open Admin → Apps. Modules are at the top. Plugins are below, each under the module it extends, or under The whole desk.
  2. Press Turn on on a module, or Install on a plugin that has never been used. One that is installed already has a switch.
  3. Answer the sheet, if one opens. When a module needs another that is off, the sheet names it and offers to turn both on. When it needs a connection that is not made yet, the sheet gives a Connect button, and nothing turns on until the connection is made.
  4. Open its settings. The card's Settings button leads to the page where the module or plugin is set up.

Everyone on the desk sees the room appear within a moment, and each switch is written to the audit with your name. Somebody who is not an admin sees Ask an admin to turn it on instead: the admins get the request in the bell, with the person's name.

What the words on a card mean

On the cardWhat it means
OnRunning.
OffA module that is switched off. Its room is hidden from everybody and its records are kept.
Installed · offA plugin that was used before and is switched off.
Installed · waitingSwitched on, but a module it needs is off. It starts by itself when that module is turned on.
Not installedA plugin that has never been turned on.
TrialRunning inside a free trial; the card counts the days left.
Read-onlyThe trial or the subscription has ended. Reading, searching and exports still work; nothing new is made and nothing is deleted.
Coming soonNot available yet.

Turning something off

  • Switching off never deletes anything. The card's Kept line says what stays.
  • A module that others need takes them off with it. Before you confirm, the sheet lists what goes off, what stays installed and waits, and what keeps working.
  • The plugins of a module that is off stay installed. They start again by themselves, with their settings, when the module comes back.
  • Deleting a module's records is a separate action on its own page. It asks twice and is written to the audit.

Plans and trials

  • A module outside the Free plan asks before it turns on: try it without a card for the number of days the sheet states, once per module, or subscribe at once.
  • When a trial ends, the module turns read-only until a plan is chosen: its screens and exports stay open and nothing is deleted.
  • The plan, the price and the invoices are behind Plan and billing on the Apps page.

The modules

ModuleWhat it isNeeds
CRMCompanies, contacts, leads and deals.—
ERPEnquiries, quotes, suppliers, orders, stock, shipping.CRM
CallsThe voice agent, lines, reception and the dialer.—
MailYour mailbox read, triaged, drafted and followed up.CRM
TasksTasks, projects, reminders and the board.—
DriveFiles and folders, and what Terra may know from them.—
WebsiteYour own storefront: catalogue, product pages, company pages.ERP
Website ChatAn enquiry chat on your own websites, in the visitor's language.CRM, Mail and a connected mailbox
Customer portalCustomers see their orders and quotes.ERP

The plugins

PluginUnderWhat it adds
TelegramThe whole deskNotices in your team's chat, and customers' chats in Inbox.
WhatsAppThe whole deskWhatsApp and Instagram messages.
Facebook MessengerThe whole deskMessages to your Facebook Page, in Inbox.
WeChatThe whole deskMessages to your WeChat service account, in Inbox.
Personal agentsThe whole deskEach person's own assistant, private to them.
Push to the phone appThe whole deskNotices on the phone.
Post-call letterCallsWhat was agreed, in writing.
Operator assistCallsYour team makes the call; the AI suggests the lines.
Listen inCallsHear a live call from the dashboard.
CRM connectorCallsAnother CRM in place of this desk's CRM.
ImportCRMYour client base, from one file.
ListingsCRMEvery unit you sell or rent, known to the agent.
Business templatesCRMIndustry workflows such as clinic coordination and cosmetic tourism, apart from Sales.
MoneyERPWho owes what, from the bank statement.
Zoho BooksERPInvoices and payments kept in step with your accountant. Needs Money.
Freight on the quoteERPShipping priced on the quotation.
CouriersERPDHL, UPS and FedEx on your own accounts.
EstimateERPMade-to-order parts priced in minutes.
OutreachMailOne email to the right address, from a list.
BookingsTasksA slot booked on the call.

Admin → Apps is the list of what the desk runs. A module is a room: CRM, ERP, Calls. A plugin adds to one room or to the whole desk. Anyone can read the page; only an admin switches.

Apps: modules and plugins: the set-up page in Terramine Desk Admin, before anything is entered
Apps: modules and plugins in Admin, as the page looks before anything is entered.

Turning something on

  1. Open Admin → Apps. Modules are at the top. Plugins are below, each under the module it extends, or under The whole desk.
  2. Press Turn on on a module, or Install on a plugin that has never been used. One that is installed already has a switch.
  3. Answer the sheet, if one opens. When a module needs another that is off, the sheet names it and offers to turn both on. When it needs a connection that is not made yet, the sheet gives a Connect button, and nothing turns on until the connection is made.
  4. Open its settings. The card's Settings button leads to the page where the module or plugin is set up.

Everyone on the desk sees the room appear within a moment, and each switch is written to the audit with your name. Somebody who is not an admin sees Ask an admin to turn it on instead: the admins get the request in the bell, with the person's name.

What the words on a card mean

On the cardWhat it means
OnRunning.
OffA module that is switched off. Its room is hidden from everybody and its records are kept.
Installed · offA plugin that was used before and is switched off.
Installed · waitingSwitched on, but a module it needs is off. It starts by itself when that module is turned on.
Not installedA plugin that has never been turned on.
Coming soonNot available yet.

Turning something off

  • Switching off never deletes anything. The card's Kept line says what stays.
  • A module that others need takes them off with it. Before you confirm, the sheet lists what goes off, what stays installed and waits, and what keeps working.
  • The plugins of a module that is off stay installed. They start again by themselves, with their settings, when the module comes back.
  • Deleting a module's records is a separate action on its own page. It asks twice and is written to the audit.

The modules

ModuleWhat it isNeeds
CRMCompanies, contacts, leads and deals.—
ERPEnquiries, quotes, suppliers, orders, stock, shipping.CRM
CallsThe voice agent, lines, reception and the dialer.—
MailYour mailbox read, triaged, drafted and followed up.CRM
TasksTasks, projects, reminders and the board.—
DriveFiles and folders, and what Terra may know from them.—
WebsiteYour own storefront: catalogue, product pages, company pages.ERP
Website ChatAn enquiry chat on your own websites, in the visitor's language.CRM, Mail and a connected mailbox
Customer portalCustomers see their orders and quotes.ERP

The plugins

PluginUnderWhat it adds
TelegramThe whole deskNotices in your team's chat, and customers' chats in Inbox.
WhatsAppThe whole deskWhatsApp and Instagram messages, and the follow-up on WhatsApp.
Facebook MessengerThe whole deskMessages to your Facebook Page, in Inbox.
WeChatThe whole deskMessages to your WeChat service account, in Inbox.
Personal agentsThe whole deskEach person's own assistant, private to them.
Push to the phone appThe whole deskNotices on the phone.
Post-call letterCallsWhat was agreed, in writing.
Operator assistCallsYour team makes the call; the AI suggests the lines.
Listen inCallsHear a live call from the dashboard.
CRM connectorCallsAnother CRM in place of this desk's CRM.
ImportCRMYour client base, from one file.
ListingsCRMEvery unit you sell or rent, known to the agent.
Business templatesCRMIndustry workflows such as clinic coordination and cosmetic tourism, apart from Sales.
MoneyERPWho owes what, from the bank statement.
Zoho BooksERPInvoices and payments kept in step with your accountant. Needs Money.
Freight on the quoteERPShipping priced on the quotation.
CouriersERPDHL, UPS and FedEx on your own accounts.
EstimateERPMade-to-order parts priced in minutes.
OutreachMailOne email to the right address, from a list.
BookingsTasksA slot booked on the call.