Human review and approval

AI prepares the work. Your team stays in control.

Let AI agents prepare the work and keep the decisions visible to your team. Review the source enquiry, quotation, owner and activity history. Stay close to the work with the native Android and iOS apps, team updates and conversations with Ask Desk in Telegram.

Product screenshot

Where it fits

Clear review points for AI-assisted work

Review quotations and their covering emails in ERP before sending. When prices differ from a previous quotation, or a line sells at or below cost, the product asks the operator to resolve those price questions. Ask Desk presents plans for actions such as sending or dialling, which the operator confirms.

Work through conversation

Your workspace, one conversation away.

Chat with Terramine Desk to find information, understand what’s happening and get work done across CRM, calls, email, orders and tasks.

Built-in tools connect the AI to your workspace records and actions. Ask in your own words: the assistant can look up information, bring the context together and prepare changes for your approval.

Review proposed plans before confirming. Small edits to the open record can apply immediately; enabled automation follows its configured rules.

Discuss your workflow

What you can ask

  • What happened with this customer?
  • Draft a reply for me to review.
  • Prepare a follow-up task for this enquiry.

Ask Desk

Fictional sample data · choose a conversation to explore.

What is the next step for Aster Equipment?

Terramine Desk

Jane requested two filter elements and one seal kit, with delivery to Manchester within seven days. Mia needs to confirm stock and onward delivery, then prepare the quotation.

You could ask me to prepare a follow-up task or help with the order. This sample describes the incoming enquiry; the outgoing call is a separate later-stage example.

Sample context: Customer record · Quotation · Email history

Explore an example order
Example from the interactive demo

Review before sending the quotation

The sample quote is prepared from the order. A person checks quantities, prices and delivery wording before sending it from the quotation email window.

Explore the quotation workflow

Stay informed. Review the work. Own the next step.

01

Quotation review in ERP

Review the document and covering email, resolve price exceptions when prompted, then send or save an email draft.

02

Activity history

Trace the steps from the original request to a changed quantity or reviewed offer.

03

Responsibilities in view

See which parts of the work belong to the agent, sales or operations.

04

User roles

Configure access around team responsibilities in the production workspace.

05

Call review

Use the transcript and summary to understand what was actually discussed.

06

Daily overview

See tasks, agent activity and outstanding supplier responses on the Home screen.

07

Native Android and iOS apps

Keep your workspace close on Android and iPhone. Review calls, look up customers, manage tasks and read your inbox. Ask Desk a question or dictate it while you are away from your computer.

08

Telegram chat updates

Follow calls, incoming email, supplier requests, quotations and task activity in your team’s Telegram group. See who acted and when a person needs to step in, with topics to keep busy conversations organised.

09

Chat with Ask Desk in Telegram

Ask about customers, calls, orders or tasks directly in Telegram. Continue the conversation with follow-up questions and review proposed actions before choosing to run them.

Before you try it

Questions about human approval for AI workflows

What does human in the loop mean here?

Review happens where the work is done: in ERP for quotations and price exceptions, in Email for messages, and in Ask Desk for proposed actions. There is no separate central quotation-approval queue.

Can I use Terramine Desk on Android or iPhone?

Yes. Native Android and iOS apps connect to your Terramine Desk workspace. Review calls, look up customers, manage tasks, read your inbox and open orders and documents. Ask Desk is there too.

What updates can we receive in Telegram?

Once configured, the bot posts work updates to your team’s Telegram group. These include calls, email, supplier requests, quotations and task changes, with notices when a person needs to act. Groups with topics can separate incoming calls, outgoing calls, email, ERP, tasks and operational alerts.

Can I chat with Ask Desk in Telegram?

Yes. With Telegram chat enabled, you can ask questions in your team’s group or in a private chat linked to your workspace account. In the group, mention the bot, use /ask or reply to one of its messages. Ask follow-up questions in the same conversation. When Desk proposes actions, it shows a plan for you to review and choose whether to run.

Can I choose my personal Telegram notifications?

Yes. Link your Telegram account to your workspace login and choose updates about your customers, your own activity, tasks and reminders. Broader personal feeds require an administrator’s grant within your workspace access. The shared team group has its own audience and settings.

Does the demo expose internal instructions?

No. It shows a selected customer-facing workflow using fictional data. Private prompts and operational decision rules are not part of the demo.

Will this send a real quotation?

No. Sending in the demo records a local simulated message only.

Can this replace our internal policies?

Your pilot should define responsibilities, approval points and operating rules for your business.

Your process comes next

Start with one workflow.
Connect the work from there.

Explore the demo Discuss a pilot