Email and attachment summaries
Get a concise text summary of the message and its attachments, so your team can understand the request before reading every document.
AI email assistant and shared inbox
Turn sales emails into the next action.
Terramine Desk summarises emails and attachments, recognises documents and prepares reply drafts for your team. Work from one shared inbox connected to your customers, tasks and orders.
Enlarge screen01 / 02 · Inbox & enquiry
Try this workflowThe source email stays in the workflow.
Read the request, keep the attachment and move directly to the customer, task or ERP order.
Enlarge screen02 / 02 · Read & reply
Try this workflowKeep the customer's words in view.
The enquiry and its commercial context remain visible while the team prepares a response.
Screenshots from the product. The interactive demo is a simplified guided example, not a copy of every product screen. Screenshots show the product version captured at the time.
Where it fits
From customer emails to orders and follow-ups
AI identifies what an email is about and whether it needs a reply, then helps your team review the message and its attachments. Turn an enquiry into order lines, prepare a response in the customer’s language and keep the original documents linked to the work.
Work through conversation
Your workspace, one conversation away.
Chat with Terramine Desk to find information, understand what’s happening and get work done across CRM, calls, email, orders and tasks.
Built-in tools connect the AI to your workspace records and actions. Ask in your own words: the assistant can look up information, bring the context together and prepare changes for your approval.
Review proposed plans before confirming. Small edits to the open record can apply immediately; enabled automation follows its configured rules.
Discuss your workflowWhat you can ask
- Summarise this email and its attachments.
- Which enquiries still need a reply?
- Draft a reply to this customer.
A written enquiry follows the call
The original message stays visible. Two requested line items are prepared for review, then become a customer order with a source link.
Read the example emailAI that reads, prepares and organises your email
Upload and recognise documents
Upload files or work with received attachments. Read PDFs, images, spreadsheets, Word documents and text files, and identify enquiries, quotations, invoices and other document types.
Reply drafts with AI triage
When AI email triage is enabled, a message identified as needing a reply can receive a draft. Edit it or request a rewrite before sending.
Draft and rewrite from your instructions
Describe what you want to say to generate a reply, or ask AI to revise an existing draft. Keep your team’s instructions and the conversation in context.
Automatic email classification
Distinguish customer enquiries, supplier quotations, complaints and automated messages. See which emails need a reply and keep routine auto-replies out of the sales workflow.
From attachment to order
Extract product references and quantities from an enquiry into a draft order. Review the identified items before creating the order, with the source email and documents still linked.
Before you try it
Questions about sales email automation
What can AI do with email attachments?
Terramine Desk reads supported attachments, identifies the document type and provides a text summary. It can also extract requested items from an enquiry for your team to review in a draft order. Supported formats include PDFs, images, spreadsheets, Word documents and text files.
Are AI reply drafts sent automatically?
AI prepares drafts for messages that need a reply, using the customer’s language and the conversation context. Your team can edit the wording, request a rewrite and review the reply before sending.
What is email-to-order automation?
It helps turn an incoming customer enquiry into structured order information. In this demo, you review the identified items before creating the order, and can return to the source email afterwards.
How is this different from a standalone shared inbox?
The inbox is part of the same workspace as customer records, orders and tasks. A customer conversation can become an order or follow-up without losing the original message.
Will the demo send any email?
No. The sample send action updates the demonstration only. The contact page separately lets you prepare an email to our team.
Can I see the source message after creating an order?
Yes. Open the order and choose Source email to return to the original request.
Does every message become an order automatically?
The demo shows a reviewed transition: identified line items are checked before you create the order.
Your process comes nextStart with one workflow.