AI-assisted tasks and follow-up

Turn the next step into a task—with AI.

Ask Terramine Desk what needs attention, create a follow-up or update a deadline in your own words. Review the proposed changes, then give the work a clear owner—with the customer and source record close at hand.

Product screenshot

Work through conversation

Your workspace, one conversation away.

Chat with Terramine Desk to find information, understand what’s happening and get work done across CRM, calls, email, orders and tasks.

Built-in tools connect the AI to your workspace records and actions. Ask in your own words: the assistant can look up information, bring the context together and prepare changes for your approval.

Review proposed plans before confirming. Small edits to the open record can apply immediately; enabled automation follows its configured rules.

Discuss your workflow

What you can ask

  • Which of my tasks are overdue?
  • Create a task to confirm delivery with the supplier.
  • Assign this follow-up to Mia and make it due Friday.
  • Show me the open tasks in this project.

Ask Desk

Fictional sample data · choose a conversation to explore.

Which delivery check needs attention?

Terramine Desk

In this sample, Mia’s delivery check for Aster Equipment is in progress and due today. It asks her to confirm supplier availability and onward shipping before replying.

You can open the task for its context, or ask me to prepare an updated deadline. This is fictional sample data, not your live task list.

Sample context: My tasks · Customer order

Explore the example tasks
Example from the interactive demo

A delivery check with the right context.

Aster Equipment has requested delivery within seven days. Open the example task to see who owns the supplier and shipping check, review the linked order, then change the due date or leave an update. The demo uses fictional records.

Explore the follow-up tasks

Find the work. Assign the next step. Keep it moving.

01

Ask what needs attention

Find your outstanding tasks, overdue follow-ups or work that has no owner. Ask about a customer or project to narrow the list and see the relevant context.

02

Create tasks through conversation

Ask AI to prepare a task with a title, owner, due date, priority and notes. Link it to the relevant customer, deal, order or email, then review before creating it.

03

Update the plan in plain language

Move a deadline, change the owner, adjust the priority or mark a task complete through Ask Desk. Check the proposed changes before applying them.

04

Keep the reason behind the task

Open the linked record to understand the customer request or commercial decision behind the work. Notes keep the next person informed when responsibility changes.

05

Coordinate people and AI callbacks

Keep human follow-ups and scheduled agent calls visible. Ask Desk can propose a callback for a person or an AI voice agent, with a time and a reason for the call.

06

Organise work into projects

Group related tasks in a project and ask about its open work, members and milestones. AI can also propose creating a project or updating its dates and status.

Where it fits

Your tasks, projects and customer work together

Use list, board and month views to organise the work. Keep tasks in a project, link them to a customer or commercial record, or manage them on their own. Personal tasks stay private, and private projects are visible to their members. Your team can work directly in the task view or use Ask Desk to prepare changes.

Before you try it

Questions about sales task management

What can AI do with tasks?

Ask Desk can find outstanding and overdue work, read task details and propose new tasks. It can also prepare changes to titles, owners, due dates, planned dates, priorities, notes, projects and task status. Review the proposed changes before applying them.

Can I create a task from a customer enquiry?

Yes. Ask Desk can prepare a task linked to a company, lead, deal, order, supplier request, document or email. Specify the action, owner and deadline, then review the proposal.

Does assigning a task to AI mean it will complete any job?

No. A task for a person records work that person must carry out. An AI callback is a separate scheduled action for a configured voice agent. Creating an ordinary task does not make the AI perform arbitrary work.

Can I ask for a callback at the customer’s local time?

Yes. When requesting a callback, specify that the time is the customer’s local time. Review the proposed schedule and whether the call is assigned to a person or an AI voice agent before confirming.

Can AI see everyone’s personal tasks?

No. Ask Desk’s task and project tools respect the requesting user’s access. Personal tasks are private to their owner, and private projects are visible to their members.

Can I change a task in the demonstration?

Yes. Open a task, change the owner or due date, add a note, and mark it complete.

Will changes affect anyone else?

No. Demo changes are stored in this browser only. Reset demo restores the starting records.

Can I add a task?

Yes. The demo includes task creation linked to the sample customer.

Your process comes next

Start with one workflow.
Connect the work from there.

Explore the demo Discuss a pilot