Read enquiries and attachments
Upload a PDF, spreadsheet or photo, or provide the customer’s message. AI extracts requested part numbers, descriptions and quantities so your team can review the order lines.
AI-assisted ERP for trading teams
From customer enquiry to quotation—with AI doing the preparation.
Terramine Desk turns customer requests into structured order lines, reads supplier quotations and helps your team prepare the next step. Review the details, compare sourcing options and approve the changes—all with the original conversation in view.
Enlarge screen01 / 04 · Source enquiry
Try this workflowStart with the customer’s request.
Keep the email and attachment beside the work. AI can extract the requested items for review before they become order lines.
Enlarge screen02 / 04 · Customer order
Try this workflowTurn the enquiry into an order you can review.
Review the structured line items, source request and order stage before preparing the quotation.
Enlarge screen03 / 04 · Supplier requests
Try this workflowChoose who receives the request.
See which suppliers cover the order’s items, then choose whether to prepare requests or send them. Ask Desk can also propose this action for your approval.
Enlarge screen04 / 04 · Quotation document
Try this workflowPrepare a quotation from the order.
The resulting quotation groups the parts, quantities, prices, weight and commercial terms.
Screenshots from the product. The interactive demo is a simplified guided example, not a copy of every product screen. Screenshots show the product version captured at the time.
Work through conversation
Your workspace, one conversation away.
Chat with Terramine Desk to find information, understand what’s happening and get work done across CRM, calls, email, orders and tasks.
Built-in tools connect the AI to your workspace records and actions. Ask in your own words: the assistant can look up information, bring the context together and prepare changes for your approval.
Review proposed plans before confirming. Small edits to the open record can apply immediately; enabled automation follows its configured rules.
Discuss your workflowWhat you can ask
- Read this enquiry and prepare the order lines.
- Which suppliers cover the items in this order?
- Read this supplier quotation into the request.
- Prepare a customer quotation for my review.
Follow an enquiry through to a quotation.
Explore a fictional customer order: review the requested parts, change a quantity, compare supplier lead times and prepare a quotation. The guided demo shows the order workflow; Ask Desk above illustrates AI assistance with sample conversations.
Explore the example orderLess retyping. More time to review the deal.
Match supplier replies to the request
Read a supplier’s quotation into the relevant sourcing request. AI proposes prices, quantities, lead times and terms against the requested rows, with questions where the answer is unclear.
Capture the details that matter in spare parts
Identify the offered brand, original or aftermarket quality, and new, used or remanufactured condition when stated. Keep documented alternatives and cross-references visible for review.
Find suppliers for the requested items
Use catalogue matches and loaded price lists to find suppliers covering the order. Ask AI to prepare quotation requests with spreadsheet attachments, then approve before sending.
Ask questions and prepare actions
Ask Desk about order status, stock, supplier prices or catalogue alternatives. Request new order lines, changes to an order or a quotation, and review the proposed actions before applying them.
Keep the customer’s request in view
Move between the order, customer record, calls and email. The original conversation helps your team check requirements and follow through without rebuilding the context.
Where it fits
The order workflow behind the AI
Keep customer orders, supplier requests, quotations, purchasing, stock and delivery documents in one trading workspace. Review costs, currencies, logistics and margins alongside the source enquiry. Calls, email and CRM keep the customer context connected throughout. Terramine Desk focuses on trading operations; accounting and other integration requirements are scoped during your pilot.
Before you try it
Questions about ERP and order management
What can AI do in the ERP workspace?
AI can read customer enquiries and supplier quotations, extract line items, help find suppliers and prepare order changes. Through Ask Desk, you can query orders, catalogue parts, stock and sourcing information, then review proposed actions before applying them.
Which documents can I upload?
The enquiry reader supports PDFs, photos, Excel spreadsheets, Word documents and text such as a pasted email. Review extracted part numbers, quantities and terms before using them in an order.
How does AI handle supplier quotations?
It reads the supplier’s answer and matches proposed values to the sourcing request’s rows. Prices, quantities, lead times and stated alternatives are presented for review. Unclear details are raised as questions rather than silently accepted.
Will AI send supplier requests or change orders without approval?
Ask Desk presents proposed order changes for your review. Sending supplier quotation requests requires explicit confirmation. Reading a supplier answer produces proposals; you decide which values to accept.
Can AI find alternative parts?
Ask Desk can look up alternatives already recorded in your catalogue, and the quotation reader can capture cross-references explicitly stated by a supplier. Your team must confirm suitability; a similar part number alone does not establish compatibility.
What kind of ERP is Terramine Desk?
Terramine Desk focuses on trading and sales operations: enquiries, sourcing, quotations, purchasing, stock and delivery documents. It connects that work to calls, email, CRM and tasks. Discuss your accounting and other integration requirements during the pilot.
Is this only for spare parts?
The sample follows a parts enquiry because it makes references, quantities and lead times tangible. A pilot should validate your own products and trading workflow.
Are the demo prices actual offers?
No. All parts, costs, prices and commercial terms in the demo are illustrative.
Does supplier lead time mean customer delivery time?
No. The demo keeps the onward delivery check visible before the team confirms an arrival date.
Your process comes nextStart with one workflow.