AboutBuilt by traders, for the work of trading.
Terramine Heavy Equipment Trading trades heavy-equipment spare parts from its office in Dubai. We built Terramine Desk for our own sales floor first, on our own calls, RFQs and suppliers, and now it runs other trading companies' front offices too.
Trading experience. Software expertise.
The parts trade
Terramine Heavy Equipment Trading sells original, OEM and aftermarket parts for Liebherr, Caterpillar, Komatsu, Volvo CE and other construction and mining machines, to fleets across the Gulf and worldwide. The people behind it have worked in the heavy-equipment aftermarket since 2014.
Software engineering
The engineering behind Terramine Desk comes from fifteen years of building and running large cloud and AI platforms. Terramine Desk is built and run to the same standard: tested, monitored and backed up.
Why we built Terramine Desk
Our trading business needed one workflow for answering customers, finding parts and requesting supplier quotations. We also needed to capture enquiries outside office hours and across customer languages.
We built Terramine Desk around those needs and use it in our own trading business. Daily calls, RFQs and supplier responses continue to guide product development. The website catalogue focuses on implemented capabilities and labels beta features.
Our team’s daily experience helps us prioritise improvements to the product.
How we work
- Your team reviews proposed actions in Ask Desk. Enabled calling queues and follow-up workflows can run according to their configured rules.
- Configure and verify the AI introduction and recording notice for each enabled calling workflow.
- Each capability has a reference number and an availability status, so you can review the scope of your setup.
- We ship small changes often, and every one of them is written down.
The officeVisit our Dubai office.
Our sales team uses Terramine Desk every day at our office in Jumeirah Village Triangle. Contact us to arrange a visit and see it handling our calls and emails.
Address
Terramine Heavy Equipment Trading L.L.C.
Office 202-12, 2nd floor
Cloud Tower, Block B
Jumeirah Village Triangle
Dubai, United Arab Emirates
Map
Hours
Monday to Saturday, 08:00 to 18:00 Dubai time
Terramine Desk answers +971 4 498 6443 at any hour.
Your process comes next
Start with one workflow.
Connect the work from there.