Google sign-in and passkeys
Supported sign-in paths include Google and passkeys. Deployment configuration and an assigned workspace role determine access.
Control access by role and customer ownership.
Use Google sign-in, role-based permissions and customer access scopes to define what each person can view and do.
Available capabilityIncluded capabilities
Roles
Viewer, operator and admin, plus roles of your own.
Customer access scope
Everyone's, their own, or their own plus named colleagues'. Anyone else's card simply doesn't exist for them.
Numbers masked for viewers
A viewer sees no phone numbers, even inside transcripts.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.