Needs your attention
Find unanswered messages, held sends, calls needing attention and overdue tasks in Needs you. Notifications retain links to the underlying work.
Keep notifications connected to the work.
Review tasks, calls, emails, supplier responses and deadlines in one place. Seen notifications remain in All; completing the underlying work clears its attention state.
Available capabilityIncluded capabilities
Work-linked completion
Completing the underlying work clears its attention state. Seen notifications remain accessible in All.
Notification context
Each notification explains why it is relevant to you: your customer, your task, a mention or an action you took.
Reminders before a deadline
Fifteen minutes to an hour before a task is due, and once more if it is late.
Snooze and mark as new
Snooze a notification until a chosen time or mark it as new. Opening or marking a notification seen moves it out of the new-notification list.
Grouped activity
A morning of the agent's calls is one line with the conversations inside, and several moves on one task are one line too.
Notifications around office hours
What matters appears in the corner, and on the computer when the tab is hidden. Outside office hours only what needs a person does.
Notification preferences
Choose what reaches the bell, the corner and Telegram in one table, offered only where your role opens the room.
Call and email filters
Incoming, outgoing or only the calls with a conversation; incoming letters, outreach, what your team wrote or the agent's follow-ups. Chosen once for your own customers and once for the whole desk.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.