A folder in Inbox
One chat per person who wrote to the account, searched like your mail, with the chats that wait for someone counted beside it.
Your WeChat account's messages. In your Inbox.
What suppliers and customers write to your WeChat service account lands in Inbox, one chat per person, with the English under every line in Chinese.
BetaConnect a verified WeChat service account in Settings, and every conversation with it sits in Inbox beside WhatsApp and email. WeChat allows a reply for 48 hours after the person's message, five messages each time they write; the chat counts them for you.
Replies reach WeChat from a fixed address on the account's IP whitelist, set up with your deployment. Autopilot does not answer WeChat: the assistant drafts, a person sends.
Included capabilities
English under Chinese
Every line in another language has its English beneath it, for the team; the customer never sees it.
BetaThe 48 hours and the five replies
The chat shows the hours left and how many replies WeChat still allows, and keeps your draft when they are used up.
A draft in their language
Tell the assistant what the reply should say in English or Russian; it writes it in the language of their last message, by the rules you set for WeChat.
BetaPhotos
What they send is kept with the chat.
On the customer card
Add to CRM puts the person on a company card; WeChat gives no name, so you give it once.
The guided demo shows one selected workflow. Availability depends on what is enabled in your configuration; beta items are labelled above.