A folder in Inbox
One chat per person who wrote to the Page, with their Facebook name, searched like your mail, with the chats that wait for someone counted beside it.
Your Facebook Page's messages. In your Inbox.
What people write to your Facebook Page lands in Inbox, one chat per person: answered by your team, or by Autopilot in the customer's language.
BetaConnect the Page in Settings with a Meta app, and every Messenger conversation sits in Inbox beside WhatsApp and email, found by name, company or anything said in it. Inside 24 hours of the customer's last message you write freely; after that Messenger allows a reply only when they write again, and the chat says so.
Autopilot in chats is beta, with a switch on every chat and one for them all. It answers as the website's assistant does, raises catalogue parts as an order, and asks your team about new parts and brands you do not usually supply. Prices and delivery are confirmed by a person.
Included capabilities
Write back
Free text for 24 hours after their message; sent, delivered and read on every message. After the 24 hours the chat waits for them.
Autopilot in the chat
In the customer's language. Writing in a chat yourself switches it off there until you hand it back.
BetaPhotos and files
What the customer sends is kept with the chat and read for the team.
A draft from your line
Tell the assistant what the reply should say, in your own words and language. It writes it in the customer's language, by the rules you set for the Page, into your box; nothing goes until you press Send.
BetaOn the customer card
Add to CRM puts the person on a company card with their Facebook name and an email for the quotation; their orders are raised on that card.
The guided demo shows one selected workflow. Availability depends on what is enabled in your configuration; beta items are labelled above.