A folder in Inbox
One chat per customer number, searched like your mail, with the chats that wait for someone counted beside it.
Every WhatsApp chat. In your Inbox.
Your WhatsApp Business number's chats in Inbox, one per customer: answered by your team, or by Autopilot in the customer's language.
BetaEach customer number is one chat beside your email, found by name, company, number or anything said in it. Inside 24 hours of the customer's last message you write freely; after that WhatsApp allows an approved template, and the chat says so.
Autopilot in chats is beta, with a switch on every chat and one for them all. It answers in the customer's language, raises catalogue items as an order and asks your team about anything outside your usual range. Prices and delivery are confirmed by a person.
Included capabilities
Write back
Free text for 24 hours after their message, an approved template after. Sent, delivered and read on every message.
After the call
A template message, sent only when the customer clearly agreed on the call.
Autopilot in the chat
In the customer's language. Writing in a chat yourself switches it off there until you hand it back.
Photos and files
What the customer sends is kept with the chat and read for the team.
A draft from your line
Tell the assistant what the reply should say, in your own words and language. It writes it in the customer's language, by the rules you set for the number, into your box; nothing goes until you press Send.
A number of your own
Add more numbers of the same WhatsApp Business account beside the office one, each for one person. Its chats sit in Inbox under that number and are seen by its owner alone, administrators included, and stay out of everyone else's search, notifications, CRM and assistant. A reply goes from the number the customer wrote to.
The guided demo shows one selected workflow. Availability depends on what is enabled in your configuration; beta items are labelled above.