Drafts with email triage
When AI email triage is enabled, messages identified as needing a reply can receive a draft in the customer’s language. Review or redraft it before sending.
AI drafts the reply. Your team reviews and sends.
Prepare replies in the customer’s language without adding prices or delivery commitments. Your team checks the draft before sending.
Available capabilityIncluded capabilities
Draft from your instructions
Tell it in one line what the email should say, and it's written in the customer's language.
A shared drafts queue
Replies, new emails, quotations and supplier requests, kept on the server with their attachments, and a Redraft button.
Tables preserved during rewrites
A table in the email comes back from a rewrite exactly as it went in.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.