Connected mailboxes
Connect supported providers or an IMAP/SMTP mailbox. Polling and sent-mail synchronisation depend on the provider and connection settings.
A shared sales inbox connected to your CRM.
Manage your sales mailbox in Terramine Desk, with threaded conversations, read status, replies and attachments linked to customer records.
Available capabilityIncluded capabilities
Outstanding messages in view
Use inbox and follow-up filters to find conversations that still need attention, alongside sent mail, drafts, spam and the full history.
Conversations
One conversation per subject, read and unread, who opened it and who answered it.
Write and preview
Reply, forward or start a new email, as an agent or as yourself, and see it as it will arrive while you type.
HTML email
Emails go out as HTML and plain text, and item lines arrive as a table with named columns and the currency.
Junk-folder recovery
Retrieve messages from the provider’s junk folder and surface them for review, helping the team identify enquiries caught by spam filtering.
Attachments
Incoming attachments kept, up to 8 MB per file and 25 MB per email.
Scheduled sending
Pick the time an email goes out, on your clock or theirs; it waits in Drafts until then.
Bounce handling
A bounced email marks the address as dead, greys it out on the card and moves the lead to Lost. A notice that delivery is only delayed is filed away and changes nothing.
Replies from a template
Pick a saved letter in the reply box and it's written, greeting the person by name with its files attached. Nothing goes out until you press Send.
Email-domain validation
Before an outreach email goes, Terramine Desk asks whether the address's domain takes mail at all. A domain that does not exist gets no letter: the address is marked and the lead goes to Lost, as if it had bounced. A letter promised on a call is held instead, for somebody to correct an address that may have been misheard.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.