Custom recognition vocabulary
Brands, product families, names and codes (up to fifty per call) are given to the recogniser before the call starts.
Capture and check part numbers during calls.
Support speech recognition with your brands and codes. Recheck spelled references, confirm them with the caller and use the recording to correct the call record.
Available capabilityA spoken reference such as “two-three-five, sixty, three-five-three-hundred” must be captured as 235-60-35300. Terramine Desk combines recognition, confirmation and recording review to help identify errors.
Included capabilities
Vocabulary updates from calls
A term heard the same way on two calls (once, for a code) joins the vocabulary, and anyone on your team can remove it.
Reference verification
The last minute of audio is kept. When a caller spells something or says a number, that stretch is transcribed again before the agent reads it back.
Post-call transcript correction
After the call, the recording is used to fix any misheard email address or code on the call's record.
Look-alike character normalisation
A К or А typed on a Russian keyboard inside a part number is turned into its Latin twin.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.