Live transcript
Every line on screen as it is spoken, with the timings and the interruptions.
Monitor calls and guide the agent in real time.
Follow live transcripts, send instructions to the agent during a call and end a call from the dashboard when needed.
Available capabilityIncluded capabilities
Listen in
Hear a live call a moment behind real time, both sides mixed.
BetaSteer with a note
Send guidance during the call for the agent to use as the conversation proceeds. The transcript and recording let your team review what was actually said.
End any call
Hang up any call from the dashboard, including one that's still ringing.
Call history and views
An overview, a page-by-page list, a month calendar, a digest by company, and a shareable link to every call.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.