Timetable and holidays
Several time ranges a day, single holidays or whole weeks off, in your office's time zone.
Call and email handling around your business hours.
Set office hours, holidays and after-hours messages. Terramine Desk uses the schedule to manage outbound calls, hold follow-up emails and handle callers when the office is closed.
Available capabilityIncluded capabilities
Open, closed or auto
A switch that overrides the timetable for a surprise holiday or a Saturday shift.
After-hours answering machine
Your message in the agent's voice, then up to two minutes recorded, transcribed and summarised like any other call.
After-hours outbound controls
The dialler waits and follow-ups are held. Anyone pressing Dial or Send after hours is asked to confirm first.
Office-status notifications
A notice in the team channel when the office opens and when it closes.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.