Opening disclosure
An opening notice identifies the AI assistant and explains that the call is recorded. Your team configures the notice in Admin.
AI reception that routes callers to the right place.
Greet callers, identify the AI and provide the recording notice. Route the conversation to a configured AI persona and capture requests for your team.
Available capabilityIncluded capabilities
Routes by language
English, Arabic, Russian, Hindi, French, Portuguese or Spanish: the caller says what they need in their own words, and the right agent takes it.
Requests for a person
Capture requests that need your team’s attention and preserve the conversation for follow-up. The current reception routing moves between AI personas; it does not guarantee a live transfer to a human salesperson.
Settings in Admin
Configure the reception greeting, disclosure, voice and language routing in Admin. Callers describe their request in conversation.
Mid-call language handover
When a caller turns out to speak another language, the agent passes the call to the colleague who speaks it, with the conversation so far.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.