Configured caller ID
Outbound calls use the caller ID configured for the connected carrier account, subject to that carrier’s registration and country rules.
One business number for your team and AI agents.
Connect supported business numbers for calls by your team and AI agents. Caller ID, inbound service, channel capacity and recordings depend on your carrier setup.
Available capabilityConnect a supported carrier account and business number for incoming and outgoing calls. Number registration, caller ID, capacity and recording depend on the carrier and your configuration.
Included capabilities
Incoming calls
Customers can call a configured inbound number. Using the same number for outbound caller ID depends on carrier support.
Call recordings
Review available recordings on the call card. Recording availability depends on the call and connected services.
Shared call capacity
The number's channels are shared between AI agents and people, and someone waiting to dial is told how long the wait is, not "try again".
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.