Configurable agent personas
Use the supplied personas or configure agents for reception, product enquiries and follow-up. Choose names, voices, languages and instructions for your workflow.
AI agents configured for your customers and markets.
Give each agent a name, voice, supported languages and an editable brief. Your team can update its instructions directly in the dashboard.
Available capabilityConfigure specialist or multilingual personas for your markets. Each uses its own voice and instructions alongside shared business rules.
Edit an agent’s brief in the dashboard for subsequent calls. Available voices and languages depend on the connected services.
Included capabilities
Briefs you edit
Change an agent's brief, or the rules they all share, in the dashboard. The next call uses it, and Reset brings back the original text.
Call-specific instructions
Brief the agent before a call and send guidance during the conversation. Guidance is applied as the call proceeds; it does not change words already spoken.
An agent per market
Port handling, mining, construction and industrial clients can each have their own agent, who takes their calls by default.
Preview alternative voices
Replay the agent's side of a real call in another voice, with the customer's turns kept as they were, and choose by ear.
French, Portuguese and Spanish
Colleagues for buyers in Africa, Europe and Latin America: Portuguese for Angola and Mozambique, French for West Africa, Spanish for Latin America.
Multilingual outbound agent
An agent for the calls you place. It opens in the language of the country it rings, in a native voice picked for that language from the ElevenLabs library, and when the customer answers in another language it carries on in theirs from its next sentence, with nobody passed to a colleague. You can hear and change each voice on the agent's page.
The guided demo illustrates a selected workflow. Availability depends on the enabled configuration; beta items are labelled above.